Case study · SaaS / Workforce Management
TeamCrest
Multi-tenant SaaS for scheduling, time tracking, compliance, communication, and AI-assisted workforce operations.
Visit live product
The situation
Businesses with hourly employees needed one secure system for role-aware scheduling, availability, timekeeping, recurring compliance work, and day-to-day team communication.
What we built
A multi-tenant workforce platform with AI-assisted scheduling, configurable roles and certifications, timesheets, operational compliance workflows, targeted communications, and a private knowledge assistant.
The outcome
Managers gain one operational view for coverage, staff readiness, hours, required records, and team updates instead of coordinating those workflows across disconnected tools.
Project Overview
TeamCrest is a multi-tenant workforce operations platform for businesses managing hourly employees. It began with the specialized needs of aquatic and recreation facilities—where coverage depends on roles and certifications and recurring safety records matter—and has grown into a flexible foundation for teams across industries.
Key Features
AI-Powered Scheduling
- Build schedules around staff availability, roles, certifications, and recurring shift patterns
- Surface coverage conflicts and open shifts before a schedule is published
Team, Availability, and Time
- Manage employees, departments, permissions, qualifications, and availability
- Track hours, review timesheets, and organize approvals around configurable pay periods
Compliance Workflows
- Track recurring safety and operational responsibilities
- Give managers a clear readiness view for required records and staff setup
Dynamic AI Chatbot Assistant
- Virtual manager grounded in business-specific documents and a private knowledge base
- Answers employee questions, supports training, and assists daily tasks
Issue Tracking System
- Log, assign, and manage workplace issues for accountability and smoother operations
Comprehensive Management Tools
- Targeted email and SMS communication, live notifications, and shift updates
- Checklists, digital forms, reporting, open shifts, and real-time availability
- Multi-workspace roles, permissions, and subscription billing
Technical Implementation
- Next.js + TypeScript for a fast, maintainable application framework
- PostgreSQL and Supabase for multi-tenant data, authentication, real-time updates, and row-level security
- AI integrations for scheduling assistance and the document-grounded virtual manager
- Stripe for subscription plans and account billing
- Tailwind CSS for a streamlined UI system
Results and Impact
- One operational view across scheduling, availability, hours, compliance, and communication
- Fewer manual handoffs when schedules or staffing needs change
- Faster onboarding and day-to-day support through the virtual manager
Product Direction
The platform is continuing to deepen schedule automation, compliance readiness, and employee self-service while preserving secure tenant boundaries and the flexibility required by different hourly-work environments.